Shipping & Returns
Shipping Information
At VividMindz Promo, we’re committed to delivering your order quickly and securely.
Processing Time:
Orders are typically processed within 1–2 business days. You’ll receive an email with tracking details once your order has shipped.
Shipping Times:
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Standard Shipping: 3–7 business days
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Expedited Shipping: Available at checkout
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Local Delivery (Houston area): Coming soon!
Shipping Rates:
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Tracking:
A tracking number will be emailed to you once your order ships so you can follow your package from our store to your door.
🔄 Returns & Exchanges
We want you to love what you ordered. If you’re not completely satisfied, we’re happy to help!
Return Policy:
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Returns are accepted within 30 days of delivery.
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Items must be unused, in their original packaging, and in re-sellable condition.
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Custom or personalized items are non-returnable, unless there is a defect or error on our part.
How to Start a Return:
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Email us at support@vividmindzpromo.com with your order number.
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We will provide a prepaid return shipping label.
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Once the item is received and inspected, we’ll issue your refund or exchange.
Refunds:
Approved refunds are processed to the original payment method within 5–7 business days of receiving the return.
Damaged or Incorrect Item?
Please let us know within 7 days of receiving your order if anything is wrong. Reach out at 877-807-3761 or email support@vividmindzpromo.com, and we’ll make it right.